This Privacy Policy describes how Elevate Recovery (“Elevate Recovery,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website, contact us, verify insurance benefits, or otherwise interact with our services. By using our website or providing your information, you agree to the practices described in this policy.
Health information you share with us as a patient is also protected under the Health Insurance Portability and Accountability Act (HIPAA) and, for substance use disorder records, under 42 CFR Part 2. Please see our HIPAA Notice of Privacy Practices for details about how we handle protected health information.
Information We Collect
We collect information in the following ways:
- Information you provide. Your name, phone number, email address, mailing address, insurance details, and any information you include in a form, message, or phone call — including information about the person seeking treatment.
- Health-related information. If you contact us about treatment, you may share health information so we can assess care needs and verify benefits. This information is treated as confidential.
- Information collected automatically. Device and usage data such as IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
How We Use Your Information
- Respond to inquiries and provide the care and services you request.
- Verify insurance benefits and coordinate admissions and treatment.
- Send appointment reminders and important service-related messages.
- Operate, maintain, secure, and improve our website and services.
- Comply with legal, regulatory, and accreditation obligations.
SMS / Text Messaging Program
If you provide your mobile phone number and opt in, you consent to receive text (SMS) messages from Elevate Recovery related to your care and inquiries, such as: admissions and intake follow-up, appointment reminders and scheduling, insurance and benefit verification updates, care coordination, and customer-care responses.
- Consent is not a condition of purchase or treatment. You can receive care without opting in to text messages.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages unless you opt in again.
- For help, reply HELP, or contact us at (419) 555-0142 or admissions@elevaterecoveryoh.com.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with, sold to, or rented to any third parties or affiliates. The categories of information described in this section are never used or shared for third-party marketing.
How We Share Information
We do not sell your personal information. We may share information with:
- Service providers and business associates who perform services on our behalf (such as hosting, communications, and benefit verification) under contracts that require they protect your information.
- Insurers and payers, with your authorization, to verify benefits and process claims.
- Legal and safety recipients when required by law or to protect the rights, safety, and well-being of our patients, staff, or the public.
As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.
Cookies & Analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
- Opt out of text messages by replying STOP.
- Unsubscribe from emails using the link in any marketing email.
- Request access to, correction of, or deletion of certain personal information, subject to legal and recordkeeping requirements.
- Patients have additional rights regarding protected health information described in our HIPAA Notice.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Care for minors is arranged through a parent or legal guardian.
Third-Party Links
Our website may link to third-party sites we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the most recent revision.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Elevate Recovery
1240 Elida Avenue, Lima, OH 45805
Phone: (419) 555-0142
Email: admissions@elevaterecoveryoh.com